NAMANE APP

Pay Card Refund/Cancellation 

✅ MoneyBox onsite refund (Only pay balance)

⛔️ MoneyBox onsite refund is only available to foreigners.

⛔️ Information on Money Box branches where on-site refunds are possible

• Myeongdong Head Office : (address) 52-1, Namdaemun-ro, Jung-gu, Seoul
• Myeongdong Branch 2: (address) 15, Myeongdong 9-gil, Jung-gu, Seoul
• Seoul Station Branch : (address) 401-2, Hangang-daero, Yongsan-gu, Seoul

[1] NAMANE APP > ‘Customer Service’ from all menus > Click ‘Refund’

[2] Select the card you would like a refund for.

[3] Click 'MoneyBox onsite refund' and check refund precautions.

[4] After entering your information, proceed with ‘Next’.

✓ Surname on passport

✓ Given name on passport

✓ Passport number

✓ Reason for refund

[5] Scan the refund QR at any Money Box branch.

[6] Application complete! 

[7] Show the application completion screen to the “Money Box” staff.

※ You can receive a refund of the application fee minus the processing fee.

※ The fee for MoneyBox onsite refund is ₩1,200 for amounts under ₩100,000 and ₩1,700 for amounts exceeding ₩100,000.

✅ Pay Card Refund (If you have a Korean account) 

⛔️ Notes on Requesting a Card Refund for Creatrip user 

• Customers who have used the charging ticket purchased from Creatrip should fill out the Creatrip ID in the Reason for Refund input box.

[1] NAMANE APP > ‘Customer Service’ from all menus > Click ‘Refund’

[2] Select the card you would like a refund for.

[3] After entering your information, proceed with ‘Verify’.

✓ Full Name

✓ Bank(KR)

✓ Account Number

[4] Select 'Request'.

[5] Application complete!

※ The refund will be made to the account you entered after checking it at the customer service. (About 7 business days)

✅ Pay Card Refund (If you do not have a Korean account) 

⛔️ CASE. If you don't have a Korean account.

• If you don't have a Korean account, you can get a refund through Cash Pickup.
• If the balance is more than 40,000 won, you can get a refund, and the refund fee is 7,000 won.
• The refundable countries are as follows.
  China, Japan, Cambodia, Hong Kong, Singapore, Vietnam, Malaysia, Philippines, Thailand, Indonesia, Bangladesh, Indonesia, Mongolia, England, France, Germany, Australia, Canada, the United States
• Refund will be made at the exchange rate based on the confirmed date of the refund, not the date of application for refund.
• If you are not a refundable nationality, please contact the customer service.

[1] NAMANE APP > ‘Customer Service’ from all menus > Click ‘Refund’

[2] Select the card you would like a refund for.

[3] After entering your information, proceed with ‘Verify’.

✓ Full Name

✓ Select “No Korean bank account” 

✓ Reason for refund (If you are a Creatrip user, please enter your Creatrip ID.) 

[4] Select 'Request'. Cash pick-up information will be delivered via your registered email. 

[5] Please pick up the refund in a way that is notified by email.

✅ Card Cancellation

⛔️ Before you cancel a card!

• You can cancel the card after "Lock the card".
• Unable to cancel cancellation after card cancellation.
• Cancelled cards cannot be used or reloaded again.
• Card cancellation is only available for the Pay Balance, and the Transit Balance is provided by Rail Plus and is non-refundable in the case of theft or loss. 
•  If you have a balance, you can't cancel it, so please move the balance before the cancellation.

[1] NAMANE App > 'MY CARD' > Select a card to temporarily lock.

[2] Select the ‘Card Management’ button. 

[3] Select ‘Lock this Card’. 

[4] Enter the security password.

[5] Select ‘OK’ when prompted. 

[6] Card has been temporarily locked! 

[7] Select the ‘Card Cancellation' button. 

[8] Enter the security password.

[9] Select the 'OK' button from the pop-up. 

[10] Card has been canceled!